Q & A

Frequently Asked Questions

ABOUT

  • How are OIWAS suitcases made?

Since 1995, OIWAS has been committed to the research, manufacture, and sale of various luggage and backpack With a strong and efficient R&D team.

We use a virtually unbreakable aerospace-grade polycarbonate hard shell for our suitcases and to ensure they survive the toughest travel conditions, we put them through a battery of 32 tests. In addition, our manufacturing partners are always looking for environmental efficiencies, like collecting parts and plastics that can be reused or recycled for other industries. Components like the gaskets along the suitcase and spine are made from a special material called TPE, which is eco-friendly and compostable. The majority of brands in the market today opt for the cheaper PVC material, which is highly toxic and non-recyclable. Our high-performance wheels are designed and manufactured in-house to meet our exacting standards. For assembly, we only partner with factories that share our standards and values โ€“ on quality and materials, as well as clean, safe work environments. We maintain an SA8000 Certification which is based on internationally-recognized standards of decent work, including the Universal Declaration of Human Rights, ILO conventions, and national laws. We visit and collaborate with our partners frequently to find ways we can keep making our products better and more sustainable.

  • Do you have retail stores?

OIWAS is a 30-year-old luggage company with 500+ offline stores and is headquartered in Guangdong Province, China.

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SHIPPING

  • Where do you ship?

We are able to ship anywhere in the world. We offer free shipping on most of our products, some products shipping costs will be automatically calculated at checkout.



  • How much does shipping cost?

Standard shipping is free.
Expedited and express shipping costs will be calculated at checkout.

  • When will I receive my order?

We offer free standard shipping, and expedited shipping. Please remember that your order will take time to process before it ships. Even if you select expedited or express shipping, your order will take a few days to be processed through our system:

Free Standard shipping:

Delivery time: 7-12 business days

Expedited shipping:

Delivery time: 3-8 business days

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